Your Business Idea, Our Trusted Support System.

What are Support Services?

The Support system includes Network and Software support to monitor critical systems 24/7, not just during business hours, ensuring that issues are addressed as soon as possible. Support Services increase efficiency through optimized IT operations and accelerated technology availability. The ultimate goal of the services is to ensure high performing networks and products that deliver high quality end-user experience.

  • Backup Monitoring
  • Maximum Uptime
  • Support across all verticals
  • Network security
  • Cloud PBX
  • Alarm Resolution
  • Product Correction Notices
  • T & M Support
  • Business Advocate
  • Call Center Design, Implementation, & Training
  • Call Center Metrics Calculations and Consultation
  • Conversant Configuration and Administration
  • Expert Agent Selection (Skills Based Routing)
  • Interactive Response Implementation
  • Multi-Site Virtual Routing
  • Voice Portal Provisioning and Administration
  • Renowned personal approach and responsiveness
  • Secure & Compliant
  • Disaster recovery & Business Continuity
  • Negligible downtime