Interactive platforms assures a fully managed advanced IP network, which delivers high definition (HD) audio and superior service without the costs associated with legacy technologies. It has the efficiency to direct inbound calls in an optimized manner. With the help of these services call centers can enjoy the increased first contact resolution of customer issues and inquiries.
With modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition.
Conversations are either pre-recorded or generated audio which assist, direct, or route calls automatically without a live operator.
The IVR system consists of the following: telephony equipment, software applications, a database, and the support infrastructure.